Jr CX Account Manager

JOB FUNCTION: Customer Experience
JOB TYPE: Direct Hire
COMPENSATION: $50k - $60k
POSTED: Feb 13, 2024

Our client is an Atlanta-based, rapidly growing Insurtech dedicated to enabling commercial insurance brokerages to serve their clients better. They are looking to add a Junior CX Account Manager to their team. They are at the forefront of designing, developing, and implementing technology to guide the insurance industry into the digital age. They have deep insurance knowledge, insight, and experience, and they work tirelessly to improve and distribute our entirely new and more effective insurance technology to the small business market. They are a culturally vibrant team of forward-thinkers, passionate about innovation, obsessed with technology, and committed to building a collaborative, ever-progressing, action-oriented, integrity-instilled, close-knit, diverse/inclusive & beyond the nationwide team.

Salary/Hourly Rate:

$50,000 – $60,000

Position Overview:

Our client has raised venture capital to combine innovative, cutting-edge technology with commercial insurance industry expertise and is rapidly expanding throughout the country. Small business insurance is $120 BILLION undersold in the US alone. Our client is digitizing and automating the small business insurance space with our client-first insurance platform. To do this, our client need help from smart, gritty, outside-the-box thinkers (like you!) to keep innovating and moving forward. They are looking for the right individual for the Junior CX Account Manager position with a positive attitude who can adapt quickly to a fast-paced and technology-driven environment. This remote position involves extensive communication with colleagues using online services, such as Slack and Zoom. The ideal candidate must have a quiet and private location to work from and fast internet (200 Mb to 1 Gb) for seamless, fluid communications.

Responsibilities of the Junior CX Account Manager:

  • Leverage your knowledge of commercial insurance to assist account managers with the day-to-day administration of multiple books of business including daily calls and emails
  • Work with different carrier/wholesaler documents, adapting to their unique styles and habits
  • Utilize advanced Agency Management System (AMS) navigation experience (Epic, QQ, Sagitta, etc.) to manage client accounts and insurance policies effectively
  • Enhanced knowledge of Microsoft Excel to organize data and documents effectively
  • Collaborate with team members, adapting quickly to new situations and demonstrating a team-player attitude
  • Efficiently manage time and workflow to ensure tasks are completed promptly and accurately

Qualifications for the Junior CX Account Manager:

  • Knowledgeable in commercial insurance with experience working with carriers and wholesalers
  • Proficient in Microsoft Excel
  • A team player who adapts quickly to new situations and environments
  • Capable of managing time and workflow efficiently
  • Must have an active P&C license or the ability to get a license before starting
  • Prior experience in customer success, or a related role

Education Requirements:

  • Bachelor’s degree is preferred


  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
Position ID: 136801